Service Excellence 101
About This Course
• Learners will be able to define customers’ needs and expectations.
• Learners will know how to project a professional image and persona and its importance
• Learners will be able to communicate effectively.
• Learners will know how to create a positive customer experience that is personalised.
• Learners will learn how to manage feedback given by customers.
What You'll Learn
LU 2: Professional Image and Persona
LU 3: Communicate Effectively
LU 4: Go-The-Extra-Mile
LU 5: Managing Feedback
Entry Requirements
o Language and literacy proficiency level - WPLN L3 and above
o Target age group - All age groups
o Prerequisite skills and knowledge - No prerequisite skills and knowledge required.
o Required years of experience in relevant domain - NIL
o Minimum education level - Lower secondary
o Other relevant details on entry requirements - NIL