Food & Beverage Service Management (Part of SCTP)
Training Provider: Nanyang Polytechnic
Course Reference: TGS-2025059328
S$201
Original: S$670
Save S$469
About This Course
This module covers essential skills in food and beverage service management, focusing on understanding different customer types and delivering exceptional “go-the-extra-mile” service for both the organization and personal growth. Learners will develop techniques to handle service challenges effectively, establish strong customer rapport, and build resilience in high-pressure situations. The module prepares learners to provide outstanding customer experiences while maintaining professionalism and adaptability in diverse service environments.
What You'll Learn
Upon completion of this course, learners will attain knowledge and skills in the following area:
- Identify different types of customers and their service expectations.
- Apply “go-the-extra-mile” service techniques to enhance customer satisfaction and personal development.
- Handle common service challenges professionally and effectively.
- Establish and maintain positive customer rapport to build loyalty.
- Develop resilience and adaptability in managing service-related pressures and conflicts.
- Demonstrate effective communication and problem-solving skills in a food and beverage service environment.
- Identify different types of customers and their service expectations.
- Apply “go-the-extra-mile” service techniques to enhance customer satisfaction and personal development.
- Handle common service challenges professionally and effectively.
- Establish and maintain positive customer rapport to build loyalty.
- Develop resilience and adaptability in managing service-related pressures and conflicts.
- Demonstrate effective communication and problem-solving skills in a food and beverage service environment.
Entry Requirements
Secondary
Course Details
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Note: To apply for this course, visit or contact the training provider directly.
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