Think. Design. Deliver.
About This Course
This intermediate-level course equips professionals with the tools and mindset to apply design thinking methodologies in solving organisational challenges. Learners will gain practical skills across the design thinking phases—Inspiration, Empathy, Ideation, and Implementation—while developing and testing user-centric solutions. The course addresses the growing industry demand for innovation capabilities and empowers learners to lead creative problem-solving, improve user experiences, and influence strategic initiatives. Ideal for professionals in design, business, operations, or innovation roles seeking career advancement through impactful and measurable solution design.
What You'll Learn
• Strategic Integration of Design Thinking – Implement organisation-wide design thinking plans aligned with goals and culture.
• Opportunity Identification – Recognise innovation opportunities using empathy, user observation, and systems thinking.
• Problem Framing and Ideation – Define clear problem statements and generate actionable ideas using tools like journey maps, “How Might We,” SCAMPER, and Brainwriting.
• Prototype Execution – Develop low- to high-fidelity prototypes using platforms like Figma or Miro and test concepts iteratively.
• Outcome Evaluation – Apply metrics (e.g., usability testing, NPS, A/B testing) to measure impact and effectiveness.
• Stakeholder Communication – Present design processes and outcomes using storytelling, visual aids, and data to engage diverse stakeholders.
Entry Requirements
Age: 18 years old and above
Minimum Education: PSLE
Minimum PSLE English Language Score of C (pre-2021 system) or AL6 (post 2021 system)
Working experience: No minimum working experience
Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3