Oral Communication in Business (part of the MC1 of Diploma in Business Practice (Customer Relationship & Service Management))
About This Course
This is part of Modular Certificate in Business Communications & Analytics (MC1) of Diploma in Business Practice (Customer Relationship & Service Management)
This module consists of 30 hours of training.
What You'll Learn
1. Explain the seven components of communication based on the public speaking process model (MLO1).
2. Deliver a speech from a written text by considering the difference between written and spoken text in terms of formality, vocabulary and sentence structure (MLO2);
3. Pitch an idea individually by scripting the speech outline and incorporating the visual, vocal and verbal elements (3Vs) (MLO3).
Entry Requirements
Applicants with any of the following qualifications are invited to apply for the course:
1. Minimum of 3 GCE ‘O’ Level credits, including English, Mathematics and at least 1 year of relevant working experience;
2. NITEC with GPA ≥ 3.5 OR
GPA ≥ 3.0 and at least 1 year of relevant working experience;
3. Higher NITEC with GPA ≥ 2.0 OR
GPA ≥ 1.5 and at least 1 year of relevant working experience;
4. NITEC in Services / Technology with GPA ≥ 3.5 and at least 1 year of relevant working experience;
5. Higher NITEC in Services / Technology with GPA ≥ 2.0 and at least 1 year of relevant working experience;
6. Relevant WSQ Advanced Certificate (or higher), and at least 1 year of relevant working experience and Workplace Literary & Numeracy (WPLN) at Level ≥ 6.
7. Others - At least 2 years relevant work experience (subject to interview/assessment).
Recognition of Prior Learning (RPL)
Applicants who do not meet the entry r