Diploma in Business Practice (Customer Experience & Relationship Management)
About This Course
Diploma in Business Practice (Customer Experience & Relationship Management) spans 5 semesters over 2.5 years. Each Modular Certificate (MC) consists of 180 hours, with a total programme duration of 900 hours, comprising the following MCs:
• MC1: Modular Certificate in Business Essentials & Data Analytics
• MC2: Modular Certificate in Business Operations & Management
• MC3: Modular Certificate in Service Management
• MC4: Modular Certificate in Service Marketing
• MC5: Modular Certificate in Customer Experience Design & Management
What You'll Learn
Entry Requirements
The admission requirement(s) is/are:
a) A minimum of 3 GCE ‘O’ Level credits, including English, Mathematics and at least 1 year of relevant working experience.
b) NITEC with GPA ≥ 3.5 OR GPA ≥ 3.0 and at least 1 year of relevant working experience.
c) Higher NITEC with GPA ≥ 2.0 OR GPA ≥ 1.5 and at least 1 year of relevant working experience.
d) NITEC in Services / Technology with GPA ≥ 3.5 and at least 1 year of relevant working experience.
e) Higher NITEC in Services / Technology with GPA ≥ 2.0 and at least 1 year of relevant working experience.
f) Relevant WSQ Advanced Certificate (or higher), and at least 1 year of relevant working experience and Workplace Literary & Numeracy (WPLN) at Level ≥ 6.
g) Candidates with at least 2 years of relevant work experience (subject to interview/assessment).