Modular Certificate in Service Management (part of Diploma in Business Practice (Customer Experience & Relationship Management))
About This Course
The Modular Certificate in Service Management (MC3) comprises 180 hours of training, covering the following modules:
• Stakeholder Relationship Management (45 hours)
• Service Operations (45 hours)
• Issues Management (45 hours)
• Service Excellence Project (45 hours)
What You'll Learn
• able to leverage on acquired competencies in managing the expectations of different stakeholders to strengthen and manage these business relationships to achieve a sustainable competitive advantage.
• equipped with the knowledge and skills to enhance service experiences and drive business success across diverse industries.
• will be competent in managing issues while maintaining service excellence, from initial response to post- recovery, all while protecting the organisation's reputation through strategic issues management practices.
• equipped with the competencies to drive impactful service improvements, strengthen stakeholder relationships and manage service disruptions effectively in a dynamic business environment.
Entry Requirements
The admission requirement(s) is/are:
a) A minimum of 3 GCE ‘O’ Level credits, including English, Mathematics and at least 1 year of relevant working experience.
b) NITEC with GPA ≥ 3.5 OR GPA ≥ 3.0 and at least 1 year of relevant working experience.
c) Higher NITEC with GPA ≥ 2.0 OR GPA ≥ 1.5 and at least 1 year of relevant working experience.
d) NITEC in Services / Technology with GPA ≥ 3.5 and at least 1 year of relevant working experience.
e) Higher NITEC in Services / Technology with GPA ≥ 2.0 and at least 1 year of relevant working experience.
f) Relevant WSQ Advanced Certificate (or higher), and at least 1 year of relevant working experience and Workplace Literary & Numeracy (WPLN) at Level ≥ 6.
g) Candidates with at least 2 years of relevant work experience (subject to interview/assessment).