Modular Certificate in Customer Experience Design & Management (part of Diploma in Business Practice (Customer Experience & Relationship Management))
About This Course
The Modular Certificate in Customer Experience Design & Management (MC5) comprises 180 hours of training, covering the following modules:
• Customer Intelligence & Analytics (45 hours)
• Customer Experience Design (45 hours)
• Customer Management & Retention (45 hours)
• Customer Experience & Relationship Management (CXRM) Project (45 hours)
What You'll Learn
• can look forward to leveraging these acquired competencies to enhance customer relationships and strengthen the competitive position that drives the company's profitability.
• can leverage these acquired competencies in enhancing customer experience for companies in diverse industries.
• will be equipped to drive sustainable customer loyalty, optimise retention efforts and enhance business profitability in the digital age.
• will be equipped with the skills to design, evaluate and refine customer experience initiatives that align with evolving consumer expectations. driving both customer value and business growth.
Entry Requirements
The admission requirement(s) is/are:
a) A minimum of 3 GCE ‘O’ Level credits, including English, Mathematics and at least 1 year of relevant working experience.
b) NITEC with GPA ≥ 3.5 OR GPA ≥ 3.0 and at least 1 year of relevant working experience.
c) Higher NITEC with GPA ≥ 2.0 OR GPA ≥ 1.5 and at least 1 year of relevant working experience.
d) NITEC in Services / Technology with GPA ≥ 3.5 and at least 1 year of relevant working experience.
e) Higher NITEC in Services / Technology with GPA ≥ 2.0 and at least 1 year of relevant working experience.
f) Relevant WSQ Advanced Certificate (or higher), and at least 1 year of relevant working experience and Workplace Literary & Numeracy (WPLN) at Level ≥ 6.
g) Candidates with at least 2 years of relevant work experience (subject to interview/assessment).