Word Skills for Workplace Digitalisation
About This Course
In this 2-day course, learners will develop competencies in creating professional workplace documents using advanced formatting, automation tools, and collaborative workflows for modern workplace environments. Learners will master mail merge, macros, templates, version control, referencing systems, and multimedia integration with examples drawn from sectors including Food & Beverage, Hospitality, Retail, and Logistics.
Through hands-on practice and real-world application activities, learners will develop the ability to create accurate, secure, and high-impact documents that support daily operational and reporting needs. By the end of the course, learners will be able to work efficiently and confidently with digital documentation standards required in modern workplaces.
What You'll Learn
1. Format professional documents using advanced styles and templates that meet industry standards for workplace communications.
2. Automate repetitive tasks using mail merge, macros, and templates to complete high-volume documentation efficiently and accurately.
3. Apply collaborative editing tools including track changes and version control to co-author documents whilst maintaining version accuracy and document integrity in team-based workplace scenarios.
4. Create comprehensive referencing systems with citations, cross-references, and indexes for authoritative reports and technical documents.
5. Integrate charts, tables, and multimedia elements to produce engaging documents that enhance clarity and support workplace decision-making.
Entry Requirements
* Completed GCE N-Level OR equivalent (e.g. ITE Skills Certificate),
OR
* Mature candidates aged 21 and above with relevant working experience.
English literacy requirement:
* Able to read workplace instructions and prepare basic written communication equivalent to GCE N/O-Level English proficiency.
Digital literacy requirement:
* Able to operate a computer for basic functions such as:
* Logging into a computer
* Saving/opening files
* Typing text
* Using a mouse and web browser