Fast and Creative Problem Solving with Generative AI
About This Course
This course offers a robust framework for enhancing problem-solving skills by leveraging Generative AI to identify, analyze, and resolve performance deficiencies within organizational processes. Participants will be introduced to techniques for identifying the root causes of performance failures, and how to develop corrective action plans using Generative AI-driven tools. Learners will also acquire strategies for evaluating the effectiveness of implemented solutions to improve organizational performance.
By the end of this course, participants will gain the critical competencies needed to effectively address challenges, implement solutions, and assess the outcomes of their decisions. Using Generative AI, they will master problem identification, decision-making models, and solution evaluation, ensuring they can bring tangible improvements to any organization.
This course is highly relevant in industries where efficiency, innovation, and continuous improvement are key drivers. Understanding and utilizing advanced problem-solving methods will help learners progress in roles that demand operational optimization and strategic decision-making. The ability to deploy Generative AI to solve complex organizational challenges positions professionals for significant career advancement.
This course is suitable for learners with a basic understanding of organizational processes, decision-making, and performance management, making it ideal for those looking to enhance their problem-solving capabilities in real-world scenarios.
What You'll Learn
LO1: Identify performance deficiencies and root causes impacting organizational aspects
LO2: Deduce key implications, develop corrective plans, and shortlist viable solutions
LO3: Determine preferred solutions and evaluate the effectiveness of implemented plans
Course Outline:
LU 1: Identifying Performance Deficiencies and Root Causes
T1: Criteria for identifying performance deficiency or cause of failure in organisational systems and processes
T2: Types of analytical tools and techniques in terms of problem identification
T3: Identify the types of performance deficiency and examine the causes and their impact on organisation-related aspects
T4: Identify the root causes of the problems with team members using appropriate group facilitation techniques
LU 2: Developing Corrective Plans and Shortlisting Solutions
T1: Techniques used during problem solving and decision making processes
T2: Types of decision making models for arriving at the preferred solution and their features
T3: Rationale for the different components in a corrective action plan
T4: Deduce relevant linkages and patterns to identify key implications on organisational systems and processes
T5: Develop corrective action plans for any shortfalls identified in implemented solutions
T6: Shortlist and evaluate the most viable ideas using appropriate problem-solving and decision-making techniques and tools
LU 3: Implementing and Evaluating Solutions
T1: Application of problem solving tools and techniques
T2: Techniques to evaluate the effectiveness of implemented solution and implementation plan
T3: Factors affecting the effectiveness of an implementation plan
T4: Determine a preferred solution using appropriate methods and draw up implementation plans to implement solutions
T5: Evaluate the effectiveness of the implemented solution and implementation plans
Entry Requirements
Knowledge and Skills
• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience
Target age group: 21-65 years old