Effective People and Relationship Management
About This Course
This course, Effective People and Relationship Management, is designed for working professionals across all industries who want to strengthen their ability to manage workplace relationships and contribute to a positive, people-centric organisational environment. Whether you’re an HR practitioner, manager, team leader, or individual contributor, this course equips you with practical tools and strategies to enhance communication, build trust, and navigate workplace dynamics effectively.
Participants will learn how to foster strong, collaborative relationships, manage conflicts constructively, and promote a culture of respect, inclusivity, and employee engagement. With an emphasis on real-world workplace application, the course supports key HR and people management priorities such as team cohesion, employee experience, and effective stakeholder management - all essential for driving organisational performance in today’s diverse and fast-paced work environments.
Target Audience:
• Any working professionals at beginner to intermediate level
• HR professionals, people managers, and team leads responsible for employee engagement, team dynamics, and workplace culture
• Retail Sector: Sales associates, store managers, and customer service representatives working in diverse retail environments
• Hospitality Sector: Front desk staff, housekeeping staff, and management teams within hotels and service environments
What You'll Learn
- Build strategies to foster a diversified and inclusive work environment that strengthens team cohesion and supports organisational service excellence
- Distinguish the methods in managing diversity challenges and opportunities in the delivery of service environment.
- Compare diversity challenges and opportunities in the organisation and determine appropriate management approaches to address their implications on service delivery
- Articulate methods in managing diversity challenges and opportunities in the service environment
- Implement strategies “that address diversity challenges and opportunities” to build team cohesion and achieve organisational service excellence
Entry Requirements
- Aged 21 and above;
- Have an English language proficiency equivalent or higher of any of the following - GCSE N/O Levels pass in English / WPLN Level 5 / IELTS 5.5 / TOEFL (internet based total) 46-59.
- Able to operate computer functions
- Min. 1 year relevant work experience
- If no education level, VI will conduct a case-by-case screening on the learner based on working experience