Customer Management (Level 1)
Training Provider: ECOHUB.SG PTE. LTD.
Course Reference: TGS-2026063108
S$90
Original: S$180
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About This Course
At the end of the course, Learners will observe good personal grooming, hygiene standards to display the positive image. They will be able to maintain good interpersonal relationship and having effective communication with customers. Learners will be able to identify the appropriate problem-solving tools and techniques to manage the service challenging situation. Performance gaps like unawareness of customer's needs and expectations, communicating with customers and managing service challenges will be addressed.
What You'll Learn
By the end of the course, you will be able to:
LO1: Identify customer needs and expectations using basic customer needs assessment techniques.
LO2: Identify service environment triggers that may lead to potential service challenges.
LO3: Apply principles of effective communication to address urgent customer needs.
LO4: Differentiate types of service challenges to determine those that require escalation.
LO5: Evaluate customer feedback to identify areas for service improvement in accordance with organisational requirements.
LO6: Apply appropriate problem-solving tools and techniques to manage service challenges.
LO1: Identify customer needs and expectations using basic customer needs assessment techniques.
LO2: Identify service environment triggers that may lead to potential service challenges.
LO3: Apply principles of effective communication to address urgent customer needs.
LO4: Differentiate types of service challenges to determine those that require escalation.
LO5: Evaluate customer feedback to identify areas for service improvement in accordance with organisational requirements.
LO6: Apply appropriate problem-solving tools and techniques to manage service challenges.
Entry Requirements
Entry Requirement
• Learner must have minimum WPLN Level 1 and above
• No prior experience is needed
Course Details
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