Customer Management (Level 3)
About This Course
This course equips learners in supervisory roles with the skills to identify service gaps, generate solutions, and work collaboratively with customers to deliver excellent service outcomes. It focuses on developing supervisory-level competencies in communication, problem-solving, and service quality enhancement in the environmental cleaning industry.
What You'll Learn
LO1: Analyse customer feedback and service performance data to diagnose gaps between actual service delivery and established service standards
LO2: Conduct brainstorming to generate potential solutions to close identified service gaps
LO3: Determine the best solution to adopt after careful evaluation of organisational requirements and customer needs
LO4: Implement chosen service solution and relevant tools in consultation with the customer to ensure service expectations are met
LO5: Evaluate implemented solution and tools based on customer feedback to ascertain their effectiveness
Entry Requirements
Minimum Entry Requirements
Entry Requirement
• At least 2 years of work experience
• Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Qualifications (ES WSQ) Workplace Literacy (WPL) 3.
Measure to ascertain learner suitability
• Department Heads to screen candidates using above entry requirements before submitting their nomination to Training Department
• Training Department will check their entry requirements and verify with HR Department"