Enabling Academy: Train and Place - Service Ambassador
Training Provider: Singapore Institute of Hospitality
Course Reference: TGS-2026063254
S$3,400
About This Course
This programme aims to train the learners on how to perform their role e.g. when attending to guests when they ask for directions and requests. Learners should also know where to look for information when guests request for such information.
What You'll Learn
1.Train individuals in guest reception, check-in/check-out processes, handling enquiries and complaints, and daily shift routines to deliver quality service in hospitality or service-based environments;
2. Foster the mindset and behaviour of a service professional by emphasising image, communication, guest relations, and a 'go-the-extra-mile' approach;
3. Strengthen teamwork, service orientation, problem-solving, self-advocacy, and communication to support workplace adaptability and long-term employment.
2. Foster the mindset and behaviour of a service professional by emphasising image, communication, guest relations, and a 'go-the-extra-mile' approach;
3. Strengthen teamwork, service orientation, problem-solving, self-advocacy, and communication to support workplace adaptability and long-term employment.
Course Details
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