ACSS: Working with Family
About This Course
Build essential family-centred practice skills including engagement techniques, communication strategies, basic casework, and crisis intervention for family support services.
This course is designed for entry-level staff, mid-career professionals exploring or transitioning into the social service sector, and retirees seeking to contribute meaningfully to the social service sector. Whether you're beginning your journey in social services, changing career paths, or looking to apply your life experience in service of others, this course will equip you with foundational knowledge and practical skills in family-centred practices, including engagement and communication strategies, and basic casework and crisis intervention approaches.
This course aims to equip learners with the knowledge and skills to recognise family-centred and ethical practices, engage families effectively through communication techniques, and carry out basic family casework and crisis intervention at the support level, using insights gained from authentic case studies, facilitated group discussions, and role plays.
What You'll Learn
1. Recognise the diversity and concerns of families-in-need
2. Recognise ethical considerations and reflexivity in family practices
3. Apply engagement activities to support families
4. Apply effective communication techniques when engaging families
5. Apply the basic elements of casework management when supporting families
6. Apply agency protocols to support families in crisis
Entry Requirements
• Minimum academic qualifications - NITEC in Community Care and Social Services
• Grade of C6 for GCE 'O' level English (or equivalent) or English proficiency at Employability Skills System (ESS) Literacy Level 5
• Able to listen, speak, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5.
• Able to use numeracy skills at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Numeracy (WPN) Level 5.
• Have basic Information and Communications Technology (ICT) skills for Assessment and blended learning components
• Minimum working experience of 2 years