ACSS: Working with Seniors
About This Course
Master Senior Support – Enhance Escorting, Communication, and Care Delivery for Seniors in Social Services
This course equips learners with essential skills to provide high-quality support and escort services to seniors in the social services sector. Learners will focus on the practical application of safety measures, fall prevention, and the use of mobility aids when supporting and escorting older adults. The course emphasizes effective communication techniques to build rapport with seniors, ensuring clear and compassionate interactions that respect their dignity and independence. Participants will also gain knowledge of available senior support services, enhancing their ability to meet the diverse needs of seniors in community-based settings. Additionally, the course focuses on personal well-being, teaching self-care techniques for social service providers to maintain resilience and effectiveness in their roles.
What You'll Learn
1. Describe the normal ageing process and its impact on seniors’ health, mobility, communication and support needs
2. Identify common needs and concerns of seniors, including independence, dignity, safety, and social connection
3. Recognise risks of stereotyping seniors and apply respectful, person-centred attitudes in support work
4. Provide basic information on available senior support services according to seniors’ needs and concerns
5. Apply fall prevention and safety measures when supporting and escorting seniors
6. Use transport devices and walking aids in accordance with organisational and safety guidelines when escorting seniors
7. Apply communication skills to interact with seniors
8. Apply appropriate self-care techniques to maintain resilience and well-being
Entry Requirements
• Grade of C6 for GCE 'O' level English (or equivalent) or English proficiency at Employability Skills System (ESS) Literacy Level 5
• Be able to listen, speak, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5
• Be able to use numeracy skills at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Numeracy (WPN) Level 5
• Have basic Information and Communications Technology (ICT) skills