Post-Diploma Certificate in Health and Social Service Innovation (part of Specialist Diploma in Service Innovation & AI-Driven Automation (Health and Social Service))
About This Course
Post-Diploma Certificate in Health and Social Service Innovation (part of Specialist Diploma in Service Innovation & AI-Driven Automation (Health and Social Service)) has a total of 150 hours comprising teh following modules or learning units:
• Health and Social Service Proposition Analysis (30 hrs)
• Health and Social Service Design (30 hrs)
• Health and Social Service Person-Centred Excellence (30 hrs)
• Health and Social Service Innovation Project (60 hrs)
Total Training Hours: 150
What You'll Learn
1. Conduct comprehensive Service SWOT analyses using the SWOT framework that provide strategic insights enabling informed decisions for service enhancements.
2. Develop client-centric service blueprints and journey maps using advanced Service Experience Design (SXD) techniques and design thinking methodologies
3. Integrate empathetic intelligence and care into service delivery that foster deeper connections with clients and improve overall client satisfaction using emotional intelligence tools, techniques and methodologies.
Entry Requirements
The admission requirement(s) is/are:
• A diploma from a local polytechnic, ITE, or other IHLs, or degree in any discipline, with minimum two years working experience in healthcare or social service sector, and a keen interest in workplace efficiency and service innovation using AI, automation and service design thinking. Prior experience in any of the fields is not required.
Recognition of Prior Learning (RPL):
• Applicants who do not meet the above entry requirements may be considered for admission to the course based on:
o Evidence of at least 5 years of working experience; or
o Supporting evidence of competency readiness; or
o Letter of recommendation from current employer to support them to take up the course
• Suitable applicants who are shortlisted may have to go through an interview and/or entrance test(s). The Polytechnic reserves the right to shortlist and admit applicants.