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Workplace Transformation with Generative AI

Name: Workplace Transformation with Generative AI
Price: 600.00 SGD

Training Provider: ADELINE CONSULTANCY PTE. LTD.

Course Reference: TGS-2026065686

S$600

Original: S$1,200

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About This Course

This intermediate-level course equips learners with practical competencies to apply generative AI technologies in workplace environments to improve operational efficiency, customer engagement, and business decision-making. Learners will develop skills in Generative AI Model Evaluation to assess the suitability and effectiveness of AI solutions, Customer Relationship Management to enhance AI-enabled customer interactions, and the use of Data Analysis to analyse data, interpret and identify meaningful patterns and trends, and derive actionable insights that support evidence-based decision-making and improve organisational performance. Learners will also apply Responsible AI and Generative AI Practices to ensure the ethical, secure, and appropriate use of AI technologies. The course supports organisations adopting AI-enabled transformation and developing workforce capabilities across business operations, customer experience, innovation, and digital transformation.

What You'll Learn

Through this course, participants will learn to leverage Generative AI technologies to enhance workplace productivity and innovation, apply Customer Relationship Management practices to strengthen customer engagement and service experiences, and use Prompt Engineering techniques to generate relevant and effective AI outputs. Participants will also develop capabilities in Data Analysis and Interpretation to derive actionable business insights, apply Responsible AI practices to address ethical and governance considerations, and adopt Service Innovation approaches to improve business processes, customer outcomes, and organisational performance.

By the end of this course, participants will be able to:

• Identify types of artificial intelligence and their applications in workplace operations.
• Apply AI technologies to support customer engagement activities.
• Develop effective prompts to improve AI-generated outputs
• Analyse AI-generated insights to support decision-making.
• Assess ethical considerations and risks associated with AI adoption
• Evaluate opportunities for AI-enabled service innovation and workplace transformation

Entry Requirements

Learners are expected to:
Have completed GCE “N” Level or in the absence, be able to comprehend , read, write and speak English and with Numeracy at WSQ Workplace Literacy (WPLN) Level 5
No prior technical qualifications or experience is required but learners are expected to have:
Basic computer literacy
Basic Internet Usage skills

Learners who do not qualify in terms of education, literacy and/or numeracy but have at least 1 year of working experience in any industry will be admitted on a case-by-case basis, subject to approval by ACPL Management Representative (MR).