Leading with Emotional Intelligence
About This Course
This 2-day course develops leaders’ capability in workplace relationship management, equipping them with practical strategies to build trust, strengthen collaboration, and sustain productive working relationships. Grounded in emotional intelligence frameworks, the course focuses on enhancing self-awareness, emotional regulation, empathy, and communication so that leaders can effectively engage stakeholders, navigate differing perspectives, and address interpersonal challenges—including conflict situations—constructively. Through experiential learning and real-world scenarios, participants will practise techniques to facilitate dialogue, maintain organisational interests, and achieve positive relationship and communication outcomes, while applying conflict management approaches as part of a broader relational leadership skillset.
What You'll Learn
- LO2: Apply communication and questioning techniques to facilitate dialogue, build consensus, and maintain organizational interests
- LO3: Practise empathy and active listening to strengthen relationships and support constructive engagement across differing perspectives
- LO4: Utilise self-awareness and emotional regulation strategies to manage responses in challenging interpersonal and conflict situations
- LO5: Apply structured approaches to address disagreements, diffuse tensions, and achieve effective resolution outcomes as part of relationship management
- LO6: Use feedback and influence techniques to maintain trust, enhance collaboration, and improve relationship outcomes in the workplace
Entry Requirements
• Secondary 4 or equivalent education in relation to literacy and numeracy
levels
• At least 1 year working experience in any sector