Resolve Grievances & Disputes
Training Provider: ONG TENG CHEONG LABOUR LEADERSHIP INSTITUTE
Course Reference: TGS-2018503604
S$258
Original: S$515
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About This Course
This unit addresses the skills and knowledge to assist organization members in resolving grievances and disputes. It covers investigating claims and negotiation techniques.
What You'll Learn
1. Singapore Legal Framework: IR Practices
2. Code of IR Practices
3. Soft Skill: Communication Skills
4. Collective Bargaining Negotiation Skills
5. Soft Skill: Facilitation Skills
6. Grievance Handling and Dispute Resolution
7. Appropriate Disciplinary Actions
8. Termination of Services
9. Proper Dismissal Handling
2. Code of IR Practices
3. Soft Skill: Communication Skills
4. Collective Bargaining Negotiation Skills
5. Soft Skill: Facilitation Skills
6. Grievance Handling and Dispute Resolution
7. Appropriate Disciplinary Actions
8. Termination of Services
9. Proper Dismissal Handling
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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