Service Excellence (Level 1)
Training Provider: JILL LOWE (SINGAPORE) PTE. LTD.
Course Reference: TGS-2019504432
S$215
Original: S$430
Save S$215
About This Course
1. Relate customers’ needs, expectations and choices to their persona.
2. Recognise the impact of one’s professional image and persona on own organisation.
3. Project a professional image and persona, particularly when delivering go-the-extra-mile service.
4. Interact effectively with customers.
5. Deliver customised and personalised service to create a positive customer experience.
6. Escalate feedback on areas of improvement to enhance customer experience.
What You'll Learn
- Who Are We and What We Do
- Establishing Your Attitude
- Identifying and Addressing Customer Needs
- Understanding When to Escalate
- Establishing Your Attitude
- Identifying and Addressing Customer Needs
- Understanding When to Escalate
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from JILL LOWE (SINGAPORE) PTE. LTD.
1. Define communication and describe ways that communication can happen.
2. Develop and reflect on ...
On completion of this course, the learner will be able to:
1. Apply branding theories to personal b...
On completion of this course, the learner will be able to:
1. Analyse target audience to identify n...