Provide Go-the-Extra-Mile Service / Project a Positive and Professional Image
Training Provider: DSI ACADEMY PTE. LTD.
Course Reference: TGS-2019504567
S$224
Original: S$448
Save S$224
About This Course
On completion of the course, the learner will be equipped with the mindset to go the extra mile in providing excellent service, which involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience. The learner will also be equipped with the knowledge for the right grooming and professional image required for building confidence and projecting a positive image.
What You'll Learn
1) Be a Service GEM:
- Service Professional Role Model
- The Four Levels of Service
- Go-the-Extra-Mile Service
- Importance of Go-the-Extra-Mile Service to Oneself & Organisation
- Methods to Exceed Customer's Expectations
2) Professional Attitude
- Your Professional Image Assessment
- Persona and Projection of Persona for service providers
- Your Attitude, Behaviour and Communication
- Impact of Professional Image and Persona on self and organisation
- 3Vs of Communication
- Principles of Effective Communication
3) Professional Behaviour
- Methods to project a Professional image and persona
- Your organisation's grooming standards
- Dress for Success
- Personal Hygiene
- Tips for Professional Makeup & Hairstyling
4) Creating Memorable Moments
- Positive Customer Experience
- Delighting customers in the service touch-points
5) Ways to Make it Better:
- Areas of Displeasure
- HEAT Strategy to handle upset customers
- Service Professional Role Model
- The Four Levels of Service
- Go-the-Extra-Mile Service
- Importance of Go-the-Extra-Mile Service to Oneself & Organisation
- Methods to Exceed Customer's Expectations
2) Professional Attitude
- Your Professional Image Assessment
- Persona and Projection of Persona for service providers
- Your Attitude, Behaviour and Communication
- Impact of Professional Image and Persona on self and organisation
- 3Vs of Communication
- Principles of Effective Communication
3) Professional Behaviour
- Methods to project a Professional image and persona
- Your organisation's grooming standards
- Dress for Success
- Personal Hygiene
- Tips for Professional Makeup & Hairstyling
4) Creating Memorable Moments
- Positive Customer Experience
- Delighting customers in the service touch-points
5) Ways to Make it Better:
- Areas of Displeasure
- HEAT Strategy to handle upset customers
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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