Coaching for Service Performance
Training Provider: DSI ACADEMY PTE. LTD.
Course Reference: TGS-2020505862
S$190
Original: S$380
Save S$190
About This Course
On completion of the course, the learner will be able to coach individuals for service performance. This includes using coaching techniques to close service gaps and monitor the progress of individuals for improvement of service performance.
What You'll Learn
1) Recognise the Role of the Coach in Coaching for Service Performance 1.1) Characteristics of a Coach 1.2) Roles of a Coach 2) Prepare a Coaching Plan for individuals to address Performance Issues 2.1) Methods to identify Areas for Improvement and Root Cause of Performance Gaps 2.2) Components of a Coaching Plan 3) Demonstrate the use of Coaching Techniques to address Service Performance Issues 3.1) Coaching Techniques 3.2) Coaching Styles 3.3) Barriers to Learning 4) Monitor Progress of Individual for Improvements in Service Performance 4.1) Monitoring Feedback 4.2) Methods to Provide Feedback 5) Reflecting on own Coaching Style
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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