Deliver Service Excellence (SFw)
Training Provider: TOURISM MANAGEMENT INSTITUTE OF SINGAPORE PTE LTD
Course Reference: TGS-2019504627
S$198
Original: S$396
Save S$198
About This Course
The course objective cover the following areas such as:
How to recognise customer needs and expectations, demonstrate effective communication and projecting a professional image. This includes create a positive experience and how to improve this experience.
What You'll Learn
This course cover the following learning units:
LU1:
Recognise customer needs and expectations
LU2:
Demonstrate effective communication
LU3:
Project a professional image and persona
LU4:
Deliver ‘Go the Extra Mile’ service to exceed customers’ expectations
LU5:
Create a positive customer interaction and experience
LU6:
Escalate areas of improvement to enhance customers’ experience
LU1:
Recognise customer needs and expectations
LU2:
Demonstrate effective communication
LU3:
Project a professional image and persona
LU4:
Deliver ‘Go the Extra Mile’ service to exceed customers’ expectations
LU5:
Create a positive customer interaction and experience
LU6:
Escalate areas of improvement to enhance customers’ experience
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from TOURISM MANAGEMENT INSTITUTE OF SINGAPORE PTE LTD
The TMIS Tourist Guide Training Programme is designed for aspiring learners looking to join the prof...
The TMIS Tourist Guide Training Programme (Mandarin) is designed for aspiring learners looking to jo...
This National Curriculum aims to equip one who wants to develop and apply the skills as a Tourist Gu...