Conflict, Leadership and People Management (Synchronous e-learning)
About This Course
By the end of the course, learners will be able to:
LO1: Explain the different types of causes of conflict that may be faced by job coaches
LO2: Apply an appropriate model of negotiation to resolve conflicts
LO3: Apply appropriate principles of mediation to resolve conflicts in the context of supported employment
LO4: Demonstrate understanding of the concepts and theories in motivating and leading people
What You'll Learn
This module is part of the Advanced Certificate in Supported Employment that aims to build capabilities of job coaches in providing employment and employability support for persons with disabilities.
Entry Requirements
Target audience includes job coaches and other professionals working with persons with disabilities in supported employment. This programme is also useful for those considering entry into this area of work.
The skills and knowledge for this course, which the learner is assumed to possess, are as follows:
• A minimum of three GCE ‘O’ Level credits and a minimum English Language (speaking, reading, writing and listening) proficiency level equivalent to C6 GCE ‘O’ level or Employability Skills System Workplace Literacy (WPL) Level 6.