Customer Experience Management Powered by Design Thinking
About This Course
At the end of this course,learners would be able to provide their customers and excellent experience with innovative ideas.
What You'll Learn
Entry Requirements
• Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4. • Manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy level 4.
• Able to apply and contextualise skills and knowledge in a range of complex and non-routine work activities in a variety of work contexts
• Able to plan, implement and manage projects at the workplace
During the course application, applicants who do not fully meet the entry requirements, will be subject to a counselling session with the customer service executive and will be rejected from the course registration.
If the applicant would still like to proceed with their enrolment into the course, he/she will have to sign on the counselling form that they are aware of the requirements and commit to personally put in extra efforts to close the gap (e.g. pairing up with their colleague–where available, etc.