Innovative Customer Experience Powered by Design Thinking
About This Course
At the end of this course, learners would be able to provide their customers an excellent experience with innovative ideas through these 4 steps.
1. Determine (own features of own product and/or services)
2. Research (on competitors’ products and/or services)
3. Analyse (gaps in customer experience in using these products and/or services)
4. Recommend (Improvements to generate a competitive advantage)
What You'll Learn
1. Determine (own features of own product and/or services)
2. Research (on competitors’ products and/or services)
3. Analyse (gaps in customer experience in using these products and/or services)
4. Recommend (Improvements to generate a competitive advantage)
Entry Requirements
• Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4. • Manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy level 4.
• Able to apply and contextualise skills and knowledge in a range of complex and non-routine work activities in a variety of work contexts
• Able to plan, implement and manage projects at the workplace