Excellence in Service
Training Provider: ARK LEADERSHIP & LEARNING PTE. LTD.
Course Reference: TGS-2023039126
S$175
Original: S$350
Save S$175
About This Course
At the end of the course, learners will be able to:
1. Demonstrate effective communication skills when interacting with customers and/or patients
2. Describe the impact and methods to project a professional image and persona
3. Demonstrate organizational requirements and procedures for customer and/or patient handling and service delivery
4. Receive and escalate customer and/or patient feedback where appropriate
What You'll Learn
To foster positive customer and/or patient experiences and deliver service excellence throughout the engagement lifecycle.
Entry Requirements
Recommended minimum English proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy Level 5.
Cognitive: Medium
Emotion: Medium
Social: Medium
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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