Effective Conflict Management in the Workplace
About This Course
This conflict management course is designed for individuals at the beginner to intermediate level, aiming to develop core conflict resolution skills and progress into leadership roles. It focuses on key areas such as identifying, managing, and resolving workplace conflicts. Through practical techniques and role-play scenarios, participants will gain competencies in mediation, communication, and conflict resolution. Relevant across industries, the course helps enhance team dynamics, boost productivity, and foster a positive work culture. Learners will be equipped to handle disputes in diverse environments, positioning them for career growth and leadership opportunities.
What You'll Learn
LO1: Explain early signs, stages and causes of conflicts commonly occur in the workplace
LO2: Determine the roles, responsibilities and accountabilities of team members to reduce conflicts impacting team performance
LO3: Interpret the accountabilities and roles of team leaders in managing conflict resolution within teams
LO4: Apply appropriate conflict resolution techniques to resolve workplace conflicts with affected team members
LO5: Implement conflict management methods such as facilitation, communication, and negotiation to effectively manage conflicts
LO6: Select appropriate channels of assistance for resolving conflicts, ensuring adherence to legal frameworks, ethical responsibilities and organisational policies
LO7: Write a report with comprehensive details of the conflicts involving all parties, discussions held and follow-up actions taken to resolve the conflicts
Entry Requirements
Language and Literacy Proficiency Level
Candidates must demonstrate the practical application of English listening and speaking skills, meeting the standards of the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 3.
This proficiency should be evident in the candidate’s ability to comprehend and articulate ideas clearly in professional and operational contexts within the Retail industry.
Target Age Group
The course is designed for individuals who are 21 years and older, acknowledging the rich experience this demographic brings to the learning environment.
The curriculum is tailored to build upon their existing knowledge base, focusing on applying skills in practical workplace scenarios.
Minimum Education Level
The minimum education requirement is secondary school education, ensuring that all participants have a foundational academic skill set to build upon.