Deliver A Professional Go-the-Extra-Mile Security Service
About This Course
Learning outcome 1 (LO1): Define the right mindset culture and project a professional image to
deliver go the extra mile service at the workplace
Learning outcome 2 (LO2): Develop and create a positive customer experience to meet the needs and expectations based on the diverse range and types of customers and practice effective
communication skills
Learning Outcome 3 (LO3): Deliver go the extra mile service and provide personal touch when
engaging customer to enhance the customer experience
Learning outcome 4 (LO4): Identify areas for improvement and methods of escalation of
feedback on managing customers concerns/ complaints based on the guidelines and standard
organizational procedures
What You'll Learn
Learning Unit 2 (LU2): Positive customer experience
Learning Unit 3 (LU3): Provide Go the Extra Mile Service (PGEMS)
Learning Unit 4 (LU4): Customer feedback and areas for improvement
Entry Requirements
Minimum Secondary 2 education and able to communicate in English (both written and verbal)