Professional Image and Etiquette for Effective Communication
Training Provider: IMAGEWORKS PTE. LTD.
Course Reference: TGS-2019502825
S$225
Original: S$450
Save S$225
About This Course
This course seeks to equip learners with the mindset, knowledge and skills to go the extra mile in providing service excellence which involves engaging customers over various platforms, creating a positive customer experience through professional image, etiquette and communication, and escalating areas of improvement to enhance the total customer experience.
What You'll Learn
1. Recognise the importance of professional image & projecting a good first impression
2. Demonstrate professionalism through the 3As of appearance, actions & attitudes to narrow perception gaps & provide a favourable brand experience
3. Communicate effectively with customers over different platforms to meet their needs & expectations
4. Apply etiquette principles to convey thoughtfulness & respond with diplomacy
5. Adapt dressing principles in colour, prints, fabric, style & accessories to project a consistently professional image
6. Enhance personal grooming from top-to-toe to look appropriate in different situations
7. Practise the art of conversational small talk & effective communication techniques to engage positively with customers
8. Project poise, confidence & presence through dynamic body language expressions
9. Go-the-extra-mile for service & seek improvements to address customer concerns & exceed expectations
10. Uphold service commitment by providing accurate information
2. Demonstrate professionalism through the 3As of appearance, actions & attitudes to narrow perception gaps & provide a favourable brand experience
3. Communicate effectively with customers over different platforms to meet their needs & expectations
4. Apply etiquette principles to convey thoughtfulness & respond with diplomacy
5. Adapt dressing principles in colour, prints, fabric, style & accessories to project a consistently professional image
6. Enhance personal grooming from top-to-toe to look appropriate in different situations
7. Practise the art of conversational small talk & effective communication techniques to engage positively with customers
8. Project poise, confidence & presence through dynamic body language expressions
9. Go-the-extra-mile for service & seek improvements to address customer concerns & exceed expectations
10. Uphold service commitment by providing accurate information
Course Details
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