Workplace Communications to Improve Relationship & Resilience – Level 2

About This Course

To perform effectively at the workplace, it is important for learners to develop and maintain positive relationships and mutual trust with others. To achieve that, effective communication is key. Globalisation, along with the need to rely on foreign talent, has resulted in creating a more diverse workforce in many organisations in Singapore.

By the end of the course, learners will be able to:
1. Build mutual trust within the workplace with effective communication techniques
2. Maintain positive relationships at the workplace with effective communication


This course would provide learners to with the skills and knowledge that contribute to effective communication and hence lay a good foundation for building fruitful relationships with co-workers. The course will provide learners with the skillsets to effectively apply interpersonal and communication techniques as well as a range of communication styles and approaches when interacting at the workplace.

The course will also highlight the various communications types in the organisational context, which is significantly different compared to that in the personal conversations. Even within the organisation, communication can take place in formal or informal settings. Learners thus need to learn to apply appropriate techniques and adhere to organisational and professional standards relating to communications. Different situations and settings may call for different communication techniques and tools. Learners will build on the techniques that they have learnt in LU1 to create clear lines of communication within the workplace. Learners will be able to apply the knowledge and skills acquired to develop and maintain positive relationships and mutual trust within the workplace.