Problem Identifications and Solutioning Techniques – Level 3
About This Course
• Sources from which symptoms of potential problems may be identified
• Possible sources of problem
• Identify symptoms that could lead to potential problem at the workplace
• Ways to identify impact of a problem on one’s job responsibilities and other parties involved
• Apply logical deduction to anticipate and detect problems at the workplace
• Identify the exact problem using elimination process, objective reasoning or process questioning
• Articulate problems in a clear and concise manner
• Types of corrective actions
• Factors to consider in selecting suitable modes of communication
• Reflective mechanisms for the entire problem-solving process
• Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and tech-niques
• Analyse relevant information surrounding the perceived problems
• Procedure for evaluating selected ideas for problem-solving
• Methods to determine the strengths and limitations or constraints of each selected idea
• Provide recommendations to resolve the issues at hand
• Areas of impact from implementation of an action plan
• Evaluate the effectiveness of implemented solutions and implementation plans by analysing feedback gath-ered from relevant sources
What You'll Learn
1. Identify & articulate exact problems clearly
2. Develop a mental model for the problem-solving process
3. Analyse root causes & recommend solutions to resolve work issues
Entry Requirements
Learners are assumed to possess the following:
• At least Nitec, GCE “N” level (Pass in English)
• 1- 2 years of work experience in front-end operations and/or back-end support functions.
• English language proficiency to benefit from the training and undertake the assessments (Level 3 of the Workplace Literacy attainment scale)