Flawless Consulting: Stakeholder Management to Get our Expertise Used and Gain Influence without Control
About This Course
Influence = Expertise X Relationship
In our digital era, the quality of relationships shapes our success with clients, colleagues, and stakeholders.
As automation grows, trust-building skills set us apart. This partnership-driven value cannot be replaced by technology, making it essential for the future of work.
Flawless Consulting empowers experts and leaders to build collaborative partnerships and get their expertise utilised.
What You'll Learn
In this highly experiential and practical learning experience, you will learn to:
- Enhance relationship-building and influencing skills;
- Develop trusting partnerships with clients/colleagues;
- Secure commitment through effective contracting;
- Assertively expressing wants and needs for successful partnerships;
- Identify and manage resistance styles;
- Negotiate enduring agreements to avoid impasses;
- Deepen understanding by asking the right questions;
- Diagnose underlying dimensions of the problem;
- Organize data to derive insights;
- Navigate recommendation meetings to get recommendations accepted;
- Increase client commitment to taking action.
2. The impact/outcome of applying these skills
- By learning and applying these skills, you will:
- Have your expertise better utilized.
- Undercover deeper needs that clients have.
- Differentiate yourselves through the way you partner with your clients.
- Have your recommendations more frequently implemented.
- Deal with client resistance.
- Avoid no-win situations in consulting.
- Develop internal commitment in your clients.
- Establish more trusting relationships with clients.
3. The content:
- Delivered in interactive and engaging ways, the workshop content:
- Consulting goals and phases - contracting, discovery and feedback
- Navigating contracting pitfalls
- Moving from a pair of hands or expert roles to a partnership
- Consultant confidence and expressing wants assertively to do good work
- Discovering underlying dimensions of problems to develop recommendations
- Dealing with resistance and building genuine trust
- Navigating for commitment and decision to act during recommendations meeting
- Authenticity, compassion, and consultant resistance
Entry Requirements
● Polytechnic Diploma or GCE “A” levels and above
● Workplace Literacy (WPL) Level 7 in Reading, Listening, Speaking and Writing
● Workplace Numeracy (WPN) Level 7
● IELTS 7.0 to 8.0 or equivalent (applicable for International learners)
● Possess basic information and communication technology (ICT) skills
● At least 3 years of working experience
● Minimum age is 24 years old and above
● Internal or external consultants; people with functional expertise, eg., HR, finance, quality, compliance or IT, and need to manage stakeholders to be successful in their role.