Service Excellence in Residence Management
About This Course
To address the following;
1. Weaken Service - There has been significant needs to close the gaps in service rendered to foreign employees in Singapore, with some reference to recent incidents at dormitory that reflect the need to strengthen the services.
2. Lacking of Soft Skills in operators – Our surveys reflect that there are needs for proper training in the dormitory or housing sector that accommodate foreign workers. While there are plenty of related trainings available, one that cater to this sector may not be apparent.
3. Demonstrating our Services –The training aimed to revitalize learner on the connection between behaviour and the organization values, and equipped learner with the techniques on handling different type of customer to meet their needs and expectation, importantly with the scenario that is closely related to their work-environment. The training also aimed to let learner demonstrate the receiving and dispatching of resident, and the impact on how proper communication can enhance the understanding and appreciation in resident management.
What You'll Learn
- we experienced the close relationship of Service Excellence and Resident Management in the dormitory management environment
- the desirable results when both Service Excellence and Resident Management are delivered effectively together
- the unique customization that supports the needs of the dormitory management environment, as above.
Entry Requirements
For this course, learners are assumed to possess the following skills and knowledge:
• Language ability: English proficiency, WSQ Level 3.
• Educational level: ‘N’ Level above
• Numeracy proficiency: WSQ Workplace Numeracy (WPN) LEVEL 3
• Basic Computer Skills