Customer Challenges Management - L2 (Classroom & Asynchronous)
Training Provider: ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD
Course Reference: TGS-2022017205
S$128
Original: S$428
Save S$300
About This Course
Learners will be equipped with the soft skills of handling guest’s complaints and compliments.
This course also aim to provide learners with an understanding of basic guest service, the need to address guest’s concerns, as well as the techniques of handling guests’ feedback (both positive and negative) to prevent recurrences of undesirable incidents.
What You'll Learn
Unit 1: Understanding Basic Guest Services
Unit 2: Managing Guest’s Concerns and Feedback
Unit 3: Reporting a Guest’s Concern / Feedback
Unit 2: Managing Guest’s Concerns and Feedback
Unit 3: Reporting a Guest’s Concern / Feedback
Entry Requirements
GCE N Level with a credit in English.
Individuals who are customer service-oriented and possess an outgoing personality.
Participants who has keen interest in techniques on handling feedback and concerns of guests.
New entrants to the hotel and accommodations sector.
Current industry professionals seeking to advance their skills.
Individuals seeking career transition opportunities.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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