Bell Service Delivery - L1 (Classroom)

•Perform start-of-shift and end-of-shift activities
• Attend to arriving and departing guests and/or customers in a courteous and professional way
• Handle and transport luggage and items systematically
• Handle and deliver messages, mail, faxes, packages and couriered items to guests
• Handle luggage and items for storage and collection at the bell desk
• Orientate guests with the room amenities
• Update records on bell services work tasks, activities and irregularities
• Attend to minor cleaning jobs at the lobby and report spillage, when required
• Support contingency plans for unforeseen events that may arise when delivering bell services
• Respect and protect the privacy, safety and security of guests and/or customers when delivering bell services and safeguarding their belongings at the rooms and lobby

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