Bell Service Delivery - L2 (Classroom)

•Perform start-of-shift and end-of-shift activities
• Monitor bell services in accordance with organisational
procedures
• Monitor the handling of luggage and items
• Monitor delivery of messages, mail, faxes, packages and
couriered items to guests
• Handle complaints and feedback of guest and/or
customers
• Identify and handle inefficiencies in work processes
related to bell services.
• Perform documentation of bell operations and generate
reports
• Coordinate and prioritise resources to support
contingency plans that may arise in the course of work.
• Respect and protect the privacy, safety and security of
guests and/or customers when monitoring and delivering.
bell services at rooms and lobby
• Uphold the confidentiality of guest data when retrieving
required information. from property management system,
except when disclosure is authorised or legally mandated

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