Customer Experience Management - L5 (Classroom & Asynchronous)
About This Course
In this course, learners will acquire concepts relating to establishing a desired guest experience framework, designing service products, service environment and service delivery system to meet that desired experience, as well as communicating and facilitating implementation of this guest experience framework. It also includes monitoring, evaluating and taking corrective actions / measures to address any irregularities in delivering the experience.
What You'll Learn
Unit 2: Implement and monitor enhanced guest experience
Unit 3: Evaluate enhanced guest experience
Unit 4: Take corrective measures to improve guest experience
Entry Requirements
GCE O Level with a credit in English and Maths or;
WPLN Level 5;
Individuals who are customer service-oriented and possess an outgoing personality.
New entrants to the hotel and accommodations sector.
Current industry professionals seeking to advance their skills.
Individuals seeking career transition opportunities.