Front Office Operations Management - L5 (Classroom)
About This Course
The module is targeted at learners who are front office executives, managers or executives intend to seek a career switch, an advancement in the hospitality industry; and industry supervisors who seek certification. This module aims to satisfy the hospitality industry needs of skilled workforce in the lodging sector. Preparing learners to be lodging professionals, this module (Front Office Operations Management) aims to equip learners with practical skills and underlying knowledge of managing front office operations as senior supervisors.
What You'll Learn
Unit 2 Achieve planned profitability, KPIs and other operation results
Unit 3 Manage effective guest services
Unit 4 Comply with legal requirements
Unit 5 Handle other front office challenges
Unit 6 Learning to learn by all team members for continual improvement
Entry Requirements
GCE O Level with a credit in English and Maths or;
WPLN Level 5;
Individuals who are customer service-oriented and possess an outgoing personality.
New entrants to the hotel and accommodations sector.
Current industry professionals seeking to advance their skills.
Individuals seeking career transition opportunities.