Concierge and Uniformed Service Delivery - L2 (Classroom)
Training Provider: ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD
Course Reference: TGS-2023018981
S$117
Original: S$391
Save S$274
About This Course
Attend to arriving guests and/or customers and provide concierge and uniformed services
What You'll Learn
• Perform start-of-shift and end-of-shift activities
• Provide guests with information about attractions, events,
facilities, services and activities in, or outside, the property
• Leverage on infocomm technology (ICT)-related resources
to make information seamlessly accessible to guests and/or
customers
• Attend to guests’ requests by uncovering their needs,
verifying their interests and preferences, and suggesting
alternatives if their requests cannot be accommodated.
• Handle guests’ requests for reservation bookings
• Handle guests’ mails, documents and packages
• Handle guests’ luggage and belongings for
storage, transportation and collection
• Handle guests’ requests for reservation booking
• Update concierge operations record
• Provide guests with information about attractions, events,
facilities, services and activities in, or outside, the property
• Leverage on infocomm technology (ICT)-related resources
to make information seamlessly accessible to guests and/or
customers
• Attend to guests’ requests by uncovering their needs,
verifying their interests and preferences, and suggesting
alternatives if their requests cannot be accommodated.
• Handle guests’ requests for reservation bookings
• Handle guests’ mails, documents and packages
• Handle guests’ luggage and belongings for
storage, transportation and collection
• Handle guests’ requests for reservation booking
• Update concierge operations record
Entry Requirements
GCE N Level. Must possess a positive and outgoing personality.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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