Concierge and Uniformed Service Delivery - L3 (Classroom)
Training Provider: ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD
Course Reference: TGS-2023019884
S$90
Original: S$299
Save S$209
About This Course
Supervise concierge uniformed services
What You'll Learn
• Perform start-of-shift and end-of-shift activities
• Monitor concierge and uniformed services in accordance
with organisational procedures
• Provide support for functions and events
• Handle guests’ and/or customers’ concerns and feedback
promptly, and monitor guest and/or customer experiences,
to ensure their satisfaction is met.
• Apply situational responses to reallocate available
resources to overcome critical situations within tight
timelines
• Protect the integrity and confidentiality of guests’
and/or customers’ information
• Coach, and support training activities of team members
• Monitor concierge and uniformed services in accordance
with organisational procedures
• Provide support for functions and events
• Handle guests’ and/or customers’ concerns and feedback
promptly, and monitor guest and/or customer experiences,
to ensure their satisfaction is met.
• Apply situational responses to reallocate available
resources to overcome critical situations within tight
timelines
• Protect the integrity and confidentiality of guests’
and/or customers’ information
• Coach, and support training activities of team members
Entry Requirements
GCE N Level. Must possess a positive and outgoing personality.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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